Greenwood

Identified Users with Cloud Protection Layer (CPL) entitlements may be sent to the Email Gateway Defense sign-in page instead of the CPL dashboard. Once signed in, the interface also shows some features that are not part of CPL. A fix is in progress. To reach your CPL dashboard now 1. On the Sign-In page, select Administrator sign-in. This usually takes you to the CPL dashboard. 2. If that doesn't work, stay signed in to Barracuda Cloud Control, open a new browser tab and go to the link for your region: - US: https://us.ess.barracudanetworks.com/admin/bcc-login - Australia: https://au.ess.barracudanetworks.com/admin/bcc-login - Germany: https://de.ess.barracudanetworks.com/admin/bcc-login - UK: https://uk.ess.barracudanetworks.com/admin/bcc-login - Canada: https://ca.ess.barracudanetworks.com/admin/bcc-login - India: https://in.ess.barracudanetworks.com/admin/bcc-login Once you're in - Dashboard, Message Log, ATP Log, and the inbound and domain settings that CPL includes are available. - You may see a "Trial Expired" banner. It doesn't apply to CPL accounts and you can ignore it. - Some features shown, such as Outbound, Users and the Audit Log, are not part of CPL. We recommend you don't change those settings. We will post another update when the fix is released. If the steps above don't work, contact Barracuda Support.

The reports of 500 errors and other issues with syncedtool.com web portal have been noted we are awaiting third party vendor resolution.

We have identified that the issue is due to a service degradation occurring with Microsoft 365 services. This outage is causing delays for emails sent to Microsoft-hosted domains. We are monitoring their recovery efforts and will provide updates when received. Status updates direct from Microsoft are available here: https://status.cloud.microsoft/

We have detected a possible outage with Microsoft 365 apps that is not officially acknowledged.

We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

We are aware of an issue with the Zendesk Microsoft Exchange Connector impacting both inbound and outbound mail delivery. We are following the matter closely with Microsoft and will provide an update as soon as one is available.

We continue to work with our underlying vendor affecting Microsoft Integrations. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.