Greenwood

Due to the on-going Microsoft issues, job starts needed to be throttled in some regions. We are also investigating possibly unrelated issues with starting jobs in some regions.

We have identified the cause of the backup performance degradation on x360Cloud as an ongoing Microsoft 365 service issue affecting multiple Microsoft services. Microsoft is actively working to restore normal service. What is impacted: - Backup processing and status reporting for Microsoft 365 and Google What is not impacted: - x360Cloud web application accessibility - Previously protected backup data

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We have observed a recovery in SMS delivery from Twilio to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.