Greenwood

We are currently investigating this issue.

We are aware of an issue that is impacting backups for NAS devices. We understand the importance of reliable backup protection and are actively investigating the cause. We will share updates as soon as additional information is available.

We continue to restore batches of messages, message edits, and shared files. Each batch requires careful planning, monitoring, and validation to ensure the affected messages are accurately restored. Custom retention processing remains re-enabled for affected active workspaces. Thank you for bearing with us while we continue to work through this complex and nuanced issue. More updates will come as restoration and validation progress.

We are continuing to seeing a recovery in our services for customer sending to Microsoft and MS 365 supported recipients, and we'll continue to monitor. Microsoft has acknowledged this issue here: https://x.com/MSFT365Status and we kindly ask our customers to reach out to them for more updates We'll provide more updates in 2 hours or as soon as they become available