We are investigating a potential issue with the SL VPN service affecting customers connecting to the Ashburn, Miami and France DCs. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
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A fix has been implemented and we are monitoring the results.
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A fix for this issue has been delivered in a new version of the Slack Android app, and rollout has now begun. Android users will start seeing the updated app version become available in the Google Play Store as the rollout progresses.Once updated, users who were experiencing issues submitting workflow forms containing a required file upload field will be able to do so successfully. We will continue to monitor the rollout and provide another update as additional information becomes available.
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We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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Monitors
SL VPN Traffic Interruption Affecting Multiple Customers
Cisco Umbrella
Salesforce for Gen customers may be unable to generate documents (Incident 5132)
DocuSign
Trouble submitting workflow forms with file attachments on Android.
Slack
SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Philippines
Twilio
Adobe Creative Cloud
StatusGator