Greenwood

We have implemented a partial workaround for the currently identified affected domains. Customers should begin seeing restored access to these domains. The underlying issue has not been fully resolved, and other Akamai-hosted domains may continue to return SERVFAIL responses. We are monitoring the effectiveness of this mitigation and continuing to work with Akamai toward a full resolution. Customers who continue to experience issues can use the previously provided workaround to bypass affected domains from Cisco DNS. Additional updates will be provided as new information becomes available.

We are currently investigating an issue impacting Reports delivery in Reports & Dashboards across the NA and EU region. As a result, scheduled & manually sent reports are not being delivered as expected. Our teams are actively engaged and treating this with high priority. We understand the impact this may have on your business and will provide updates as soon as more information becomes available.

Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.