A fix has been implemented and we are monitoring the results.
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We are aware of an issue where some customers are not receiving login verification emails required for verification. As a result, impacted users may be unable to complete the login process. If you are affected, please contact Support using the Request Help Logging in button from this article: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/having-trouble-logging-in-faq.html&_LANG=enus for assistance, and our team will help verify your identity and restore access. We will provide updates as the team continues the investigation.
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We have deployed a production fix that has resolved the issue across all impacted PowerSchool products. We will continue to monitor the applications to ensure stable performance and to confirm that all critical functionality remains operating as expected.
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Our monitoring systems have detected a potential issue with SMS Delivery Delays to Vodafone Network in Egypt. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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