A fix has been implemented and we are monitoring the results.
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We have a scheduled maintenance period 4/22/26 between 3 AM EST and 6 AM EST. During this scheduled maintenance period, please be aware that ScreenConnect users might experience temporary disruption to their instance and to the Cloud portal during this time. Thank you for your continued partnership.
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Update: Some tools, including Canvas Data 2, Canvas Beta and Test are under maintenance. - Update: Our investigation continues and Canvas Data 2 and Canvas Beta & Test remain under maintenance. - Update: Some customers may continue to experience disruption to 3rd party tools relying on CD2 and API keys. Our team is actively working to maintain service stability while we work to restore full functionality. We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience.
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We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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Monitors
Barracuda Appliance Control : Configuration Backup to Cloud – Service Disruption
Barracuda
Some tools including Canvas Data 2, Canvas Beta and Test are under maintenance.
Instructure
Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in United Kingdom
Twilio
Adobe Creative Cloud
StatusGator