We have identified that the connectivity issues affecting the Mexico region are due to a fiber cut in the area. To ensure service stability, we have temporarily adjusted our traffic routing for this location. While this action minimizes the impact for most users, some may still experience intermittent access issues when visiting certain location-sensitive websites. Our team is working to repair the connection and restore full service as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Umbrella experience.
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We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
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Cisco Umbrella - DNS and Secure Web Gateway timeout errors - North America (Mexico)
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