ConnectWise SSO login has been investigated after initial reports of intermittent failures and is operating in a degraded state. We are investigating root cause and will update this incident accordingly.
We’re continuing our work to restore the remaining message data affected by this issue. We’ve made further progress across the recovery processes for messages, message edits, and shared files. Validation of the message-edit recovery process has identified additional adjustments needed before restoration proceeds, while preparation and validation for message recovery continue. We’ve also completed additional development work supporting shared-file restoration, including handling for shared channels.Custom retention processing has been re-enabled for affected active workspaces. We’ll continue to provide updates as restoration and validation progress.
Our monitoring systems have detected a potential issue with MMS messages delayed delivery. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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