Greenwood

We are investigating a control-plane issue affecting Spain (MAD1.edc) and Italy (MIL1.edc) data center. The affected locations are unable to reach a central service required to renew certificates and manage tunnel connections. Existing tunnels continue to operate while they remain stable and no configuration changes are needed. Attempts to establish new tunnels or modify existing tunnels can fail. Customer traffic is not currently impacted while existing tunnels and front ends remain stable. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

ConnectWise is investigating recent attempts of unauthorized access associated with the ConnectWise Cloud Backup environment. Upon detecting this threat, we promptly initiated our incident response procedures. Containment measures are in place, and our investigation continues. At this time, there is no indication that partner backup data has been accessed. Our engineering teams are continuing to explore the nature and scope of the issue. Our investigation is ongoing, and we will provide additional information as appropriate. We appreciate your patience while we work through this process. Indicators of Compromise (IOCs) The following indicators have been associated with the reported suspicious authentication activity . Source IP Address 144.172.64.128 Observed User Agents Python-urllib/3.12 python-requests/2.31 These indicators are provided transparency to assist with security monitoring and investigation. Their presence alone does not establish unauthorized activity or confirm compromise.

Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Zendesk will perform scheduled database maintenance between October 13 and Oct 20, 2026 as part of a critical version upgrade to the AWS Aurora software.