Greenwood

Identified Users with Cloud Protection Layer (CPL) entitlements may be sent to the Email Gateway Defense sign-in page instead of the CPL dashboard. Once signed in, the interface also shows some features that are not part of CPL. A fix is in progress. To reach your CPL dashboard now 1. On the Sign-In page, select Administrator sign-in. This usually takes you to the CPL dashboard. 2. If that doesn't work, stay signed in to Barracuda Cloud Control, open a new browser tab and go to the link for your region: - US: https://us.ess.barracudanetworks.com/admin/bcc-login - Australia: https://au.ess.barracudanetworks.com/admin/bcc-login - Germany: https://de.ess.barracudanetworks.com/admin/bcc-login - UK: https://uk.ess.barracudanetworks.com/admin/bcc-login - Canada: https://ca.ess.barracudanetworks.com/admin/bcc-login - India: https://in.ess.barracudanetworks.com/admin/bcc-login Once you're in - Dashboard, Message Log, ATP Log, and the inbound and domain settings that CPL includes are available. - You may see a "Trial Expired" banner. It doesn't apply to CPL accounts and you can ignore it. - Some features shown, such as Outbound, Users and the Audit Log, are not part of CPL. We recommend you don't change those settings. We will post another update when the fix is released. If the steps above don't work, contact Barracuda Support.

We are currently investigating reports of inability to save changes to users and team shares in dashboard web portal. We will follow up with more information soon.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region. Inbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.