Greenwood

Barracuda XDR was experiencing an intermittent service disruption affecting Azure and SentinelOne alerts delivery beginning at 22:37 PM UTC on November 5. Our engineering team has identified the root cause and restored the affected service at 13:20 UTC on November 6. We would like to ensure that the detection capabilities continued to function as expected however, the issue primarily affected the delivery of Azure and SentinelOne alerts and alarms to our ticketing system. We sincerely apologize for this disruption and any inconvenience it may have caused. Ensuring the reliability, availability, and integrity of our services remains a top priority. We appreciate your patience, understanding, and continued trust as we work to maintain the highest standards of service.

We are currently investigating reports of agents disconnecting from x360Sync hosted cloud. We will follow up with more information soon.

We've identified the issue and are awaiting a fix from our upstream ISP.

Our teams continue working toward a resolution for the search-related functionality affecting HigherEd. A fix is being prepared and is undergoing validation prior to deployment. The affected functionality may continue to experience degraded performance in the meantime. We will provide additional updates as progress is made.

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.