We are taking the MEX1 EDC site in Mexico out of rotation due to ongoing issues impacting anycast services, including DNS and Secure Web Gateway. This action is expected to mitigate most customer impact for traffic routed through this location. Some users may experience geo-blocking when accessing location-sensitive websites, including certain banking or government websites. Our engineering teams continue to monitor the service and work with carrier providers to restore normal resiliency. Updates and additional details will be provided as new information becomes available.
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We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
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We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 2 hours or as soon as more information becomes available.
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Monitors
Adobe Creative Cloud
Cisco Umbrella - DNS and Secure Web Gateway timeout errors - North America (Mexico)
Cisco Umbrella
Microsoft 365 apps
StatusGator