Greenwood

We are currently experiencing performance degradation affecting Microsoft 365 Archive Mailbox backups following our transition to a new Microsoft 365 API and a related one-time backend data reconciliation process.  Although the degradation is specific to Archive Mailbox processing, it has increased workload across the affected environment and may impact backup performance for other Microsoft 365 and Google Workspace services. As a result, some client organizations may see backup status reported as "In Progress" for longer than expected.  Our engineering teams are actively mitigating the impact by adding additional processing resources within the datacenter to accelerate Archive Mailbox processing and restore normal backup performance. What is impacted: - Backup processing and status reporting for Microsoft 365 and Google Workspace workloads - Some backups may remain in an "In Progress" state for upcoming 48 hours What is not impacted: - x360Cloud web application accessibility - Data restore functionality, including restores of Archive Mailbox data - Previously protected backup data We are actively monitoring the situation and working toward full recovery. The current estimated resolution timeframe is within 48 hours.

We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain. We will share further updates as additional information becomes available.

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.