Greenwood

Due to the on-going Microsoft issues, job starts needed to be throttled in some regions. We are also investigating possibly unrelated issues with starting jobs in some regions.

We have identified the cause of the backup performance degradation on x360Cloud as an ongoing Microsoft 365 service issue affecting multiple Microsoft services. Microsoft is actively working to restore normal service. What is impacted: - Backup processing and status reporting for Microsoft 365 and Google What is not impacted: - x360Cloud web application accessibility - Previously protected backup data

Microsoft continues to troubleshoot a service degradation occurring with Microsoft 365 services. This outage is causing delays for emails sent to Microsoft-hosted domains. We are monitoring their recovery efforts and are seeing signs of improvement with sending service delays. We will provide updates when significant changes in status occur from Microsoft. Status updates direct from Microsoft are available here: https://status.cloud.microsoft/

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 16 hours or as soon as more information becomes available.