We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
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We are actively investigating an issue affecting customers in Pod 25, which is causing a degraded experience in Chat within Agent Workspace. Customers may experience delays when creating tickets. The Messaging product should not be affected. Our engineers are actively working to resolve the issue, and we will provide an update as soon as more information becomes available. Thank you for your patience.
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Adobe Creative Cloud
Microsoft 365 apps
Twilio
Customers in Pod 25 experiencing Chat Ticket creation delays in Agent Workspace
Zendesk
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