In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 20, 2025 - 23:00 UTC
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Investigating - We are investigating reports of login issue within eFinancePlus. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.. Nov 20, 2025 - 09:22 PST
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Some users may experience trouble logging into Slack. We’re on the case and will provide another update once we have more details to share. We’re sorry for the disruption.
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Monitoring - Our team have implemented new mitigation measures, and the Management Console is gradually coming back online. Please note that full access for all customers may take some time. Nov 21, 2025 - 00:37 CET
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Monitoring - Our engineers have deployed a fix and are monitoring performance. Please note this issue impacted webhook responses and did not impact Voice calls. We will provide an update in 30 minutes. Nov 20, 2025 - 14:57 PST
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We are aware of an issue affecting conversations and reviews from November 12th onward, which were not appearing in the Zendesk QA environment. Ticket Imports have been re-enabled, and we are closely monitoring the backlog processing to ensure full recovery. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
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[Planned Maintenance] Remote Access Frankfurt between 23:00 UTC on November 20th and 01:00 UTC on November 21st
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Some conversations and reviews from Nov. 12, 2025 onwards are unavailable in Zendesk QA
Zendesk
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