Greenwood

Barracuda XDR experienced an intermittent service disruption affecting the events ingestion and signals detection, which might have caused the delayed ingestion and alerts generation across all regions. Our engineering team promptly identified the underlying cause and implemented the appropriate corrective actions to restore normal functionality. We will continue to closely monitor the environment to ensure ongoing stability and the full restoration of expected operational performance. Dashboard access remains down.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The File Browser feature in x360Recover Vaults is temporarily offline. ConnectWise is aware of the issue with the x360Recover Vault File Browser and are working to restore the service. Until then, please use RMC / Recover manager to recover files - https://docs.connectwise.com/x360Recover/Recover_with_x360Recover/File_and_Folder_Browsing_in_x360Recover_Manager

We are continuing to work on a fix for this issue.

Our teams have identified the cause of the search-related issues affecting HigherEd and are actively testing a fix. The affected functionality may continue to experience degraded performance while this work is completed. We will provide another update as progress is made.

The issue has been identified and a fix is currently being implemented and testing underway

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Scheduled maintenance is currently in progress. We will provide updates as necessary.