Greenwood

Identified Users with Cloud Protection Layer (CPL) entitlements may be sent to the Email Gateway Defense sign-in page instead of the CPL dashboard. Once signed in, the interface also shows some features that are not part of CPL. A fix is in progress. To reach your CPL dashboard now 1. On the Sign-In page, select Administrator sign-in. This usually takes you to the CPL dashboard. 2. If that doesn't work, stay signed in to Barracuda Cloud Control, open a new browser tab and go to the link for your region: - US: https://us.ess.barracudanetworks.com/admin/bcc-login - Australia: https://au.ess.barracudanetworks.com/admin/bcc-login - Germany: https://de.ess.barracudanetworks.com/admin/bcc-login - UK: https://uk.ess.barracudanetworks.com/admin/bcc-login - Canada: https://ca.ess.barracudanetworks.com/admin/bcc-login - India: https://in.ess.barracudanetworks.com/admin/bcc-login Once you're in - Dashboard, Message Log, ATP Log, and the inbound and domain settings that CPL includes are available. - You may see a "Trial Expired" banner. It doesn't apply to CPL accounts and you can ignore it. - Some features shown, such as Outbound, Users and the Audit Log, are not part of CPL. We recommend you don't change those settings. We will post another update when the fix is released. If the steps above don't work, contact Barracuda Support.

We are currently investigating reports of agents disconnecting from x360Sync hosted cloud. We will follow up with more information soon.

Our teams continue working toward a resolution for the search-related functionality affecting HigherEd. A fix is being prepared and is undergoing validation prior to deployment. The affected functionality may continue to experience degraded performance in the meantime. We will provide additional updates as progress is made.

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.