Greenwood

Due to the on-going Microsoft issues, job starts needed to be throttled in some regions. We are also investigating possibly unrelated issues with starting jobs in some regions.

We have identified the cause of the backup performance degradation on x360Cloud as an ongoing Microsoft 365 service issue affecting multiple Microsoft services. Microsoft is actively working to restore normal service. What is impacted: - Backup processing and status reporting for Microsoft 365 and Google What is not impacted: - x360Cloud web application accessibility - Previously protected backup data

We have identified that the issue is due to a service degradation occurring with Microsoft 365 services. This outage is causing delays for emails sent to Microsoft-hosted domains. We are monitoring their recovery efforts and will provide updates when received. Status updates direct from Microsoft are available here: https://status.cloud.microsoft/

We are currently investigating an issue affecting access to the TeamViewer Community for some users. We are working to resolve the issue.

We have identified the issue of delayed email delivery to Microsoft inboxes for Email. Due to a third-party provider dependency, delivery rates continue to improve, though some messages may still be deferred before reaching recipient inboxes. Deferred messages continue to be retried and preserved for delivery as recovery progresses, and no action is required from customers at this time. We will provide another update in an hour or as soon as more information becomes available.

Microsoft have reported significant progress on this issue, and we can tell we are also gradually recovering based on the observed error rate. We are preparing to re-send outbound mail that was queued during this incident. Inbound mail has been continuously automatically retried, and we are monitoring the success rate of mail ticket creation. Due to the inbound mail delays, this may result in ticket comments appearing out of order.

The issue affecting Zoom Phone calls in China region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.