Monitoring - The intermittent connectivity issues affecting the Copenhagen (CPH1.EDC) data center have been mitigated, and we are currently monitoring the site to ensure continued stability. At this time, customers should continue to use the nearest available data center for optimal performance.Once Copenhagen (CPH1.EDC) is ready to be brought back into rotation (BIR), we will provide further updates with all relevant details. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience. Jan 26, 2026 - 12:33 UTC
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KNOWN ISSUE: Please be advised that prepayments are currently unavailable. We apologize for any inconvenience. For questions, please reach out to us at help@connectwise.com.
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 26, 2026 - 18:00 PST
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Update - We are continuing to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Jan 26, 2026 - 16:32 PST
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Update - We continue to work with our carrier for the issue affecting calls in the Japan region. We will keep you informed with timely updates as progress is made. Jan 26, 2026 - 18:48 PST
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[Umbrella / Secure Connect] SLVPN Connectivity Impact – CPH1.EDC(Copenhagen) is Out Of Rotation
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