We have rolled back the code change that caused the issue in the production environment. Validation is in progress.Current status and actions being taken: We confirmed the technical trigger (a thumbnail-sharpening code change) and completed a rollback in the production environment after successfully testing the fix in the test environment. We are performing additional validations to confirm the fix was successful.Estimated time to resolution: We do not have and estimated time frame at the moment,.Scope: Affects a subset of customers across desktop, web, and mobile clients; Current impact to end users: Images uploaded before roughly 9:30 PM GMT on Sep 11 appear blurry in previews and fail to download. Newly uploaded images are unaffected. We appreciate your patience as we sort this out.
Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
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