Greenwood

We have taken additional steps to improve the experience for affected customers and continue to work with third parties toward resolution. Our next update will be at 6p PT / 9p ET, or earlier if a significant change in status occurs.

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.