Greenwood

A new release of SaaS Backup will be rolled out on August 26th which will require you to reauthenticate your Entra ID Advanced connector to SaaS Backup to ensure continued support for Microsoft Intune. This update expands Microsoft Intune policy coverage and adds backup and restore for Entra ID tenant configuration. To enable these capabilities, you must reauthenticate the connector and consent to the following additional permissions: DeviceManagementApps.Read.All, DeviceManagementApps.ReadWrite.All, and Organization.ReadWrite.All. Once the release is rolled out, simply reauthenticate your connector. To complete the process: open your backup configuration, click Proceed, then sign in with your dedicated service account and accept the updated permissions list. If you have any questions or face issues post this planned maintenance, please contact us at recover@connectwise.com.

We’re continuing our work to restore the remaining message data affected by this issue. Our teams have made progress developing and validating the recovery process for messages, message edits, and shared files. We’re addressing additional technical dependencies and completing validation before proceeding with the next stages of restoration.We’ll continue to provide updates as we make progress.

Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.