Greenwood

We have received reports of delays syncing assets from ConnectWise Platform to ConnectWise PSA. Our teams have successfully identified the root cause of the issue and are currently rolling out a fix to all impacted partners. We estimate the full rollout to all partners to be completed within 12 hours. We will provide further guidance once that process is complete. As a workaround, affected partners can manually initiate a resync from the PSA Integration in the ConnectWise Platform.

We’re continuing our work to restore the remaining message data affected by this issue. Our teams have made progress developing and validating the recovery process for messages, message edits, and shared files. We’re addressing additional technical dependencies and completing validation before proceeding with the next stages of restoration.We’ll continue to provide updates as we make progress.

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.