Greenwood

Identified Users with Cloud Protection Layer (CPL) entitlements may be sent to the Email Gateway Defense sign-in page instead of the CPL dashboard. Once signed in, the interface also shows some features that are not part of CPL. A fix is in progress. To reach your CPL dashboard now 1. On the Sign-In page, select Administrator sign-in. This usually takes you to the CPL dashboard. 2. If that doesn't work, stay signed in to Barracuda Cloud Control, open a new browser tab and go to the link for your region: - US: https://us.ess.barracudanetworks.com/admin/bcc-login - Australia: https://au.ess.barracudanetworks.com/admin/bcc-login - Germany: https://de.ess.barracudanetworks.com/admin/bcc-login - UK: https://uk.ess.barracudanetworks.com/admin/bcc-login - Canada: https://ca.ess.barracudanetworks.com/admin/bcc-login - India: https://in.ess.barracudanetworks.com/admin/bcc-login Once you're in - Dashboard, Message Log, ATP Log, and the inbound and domain settings that CPL includes are available. - You may see a "Trial Expired" banner. It doesn't apply to CPL accounts and you can ignore it. - Some features shown, such as Outbound, Users and the Audit Log, are not part of CPL. We recommend you don't change those settings. We will post another update when the fix is released. If the steps above don't work, contact Barracuda Support.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are experiencing an issue currently affecting outbound Help Desk email communications. Inbound email services remain available and continue to operate as expected. Corrective configuration changes have been implemented, and our teams are actively working to resolve the remaining Spamhaus listing. While we do not yet have a confirmed ETA for resolution, we will provide further updates as progress is made.

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.