Greenwood

Identified Users with Cloud Protection Layer (CPL) entitlements may be sent to the Email Gateway Defense sign-in page instead of the CPL dashboard. Once signed in, the interface also shows some features that are not part of CPL. A fix is in progress. To reach your CPL dashboard now 1. On the Sign-In page, select Administrator sign-in. This usually takes you to the CPL dashboard. 2. If that doesn't work, stay signed in to Barracuda Cloud Control, open a new browser tab and go to the link for your region: - US: https://us.ess.barracudanetworks.com/admin/bcc-login - Australia: https://au.ess.barracudanetworks.com/admin/bcc-login - Germany: https://de.ess.barracudanetworks.com/admin/bcc-login - UK: https://uk.ess.barracudanetworks.com/admin/bcc-login - Canada: https://ca.ess.barracudanetworks.com/admin/bcc-login - India: https://in.ess.barracudanetworks.com/admin/bcc-login Once you're in - Dashboard, Message Log, ATP Log, and the inbound and domain settings that CPL includes are available. - You may see a "Trial Expired" banner. It doesn't apply to CPL accounts and you can ignore it. - Some features shown, such as Outbound, Users and the Audit Log, are not part of CPL. We recommend you don't change those settings. We will post another update when the fix is released. If the steps above don't work, contact Barracuda Support.

We are currently investigating reports of backup performance degradation on x360Cloud. We will follow up with more information soon. What is impacted: - Backup processing and status reporting for Microsoft 365 and Google What is not impacted: - x360Cloud web application accessibility - Previously protected backup data

We have identified that the issue is due to a service degradation occurring with Microsoft 365 services. This outage is causing delays for emails sent to Microsoft-hosted domains. We are monitoring their recovery efforts and will provide updates when received. Status updates direct from Microsoft are available here: https://status.cloud.microsoft/

We have detected a possible outage with Microsoft 365 apps that is not officially acknowledged.

We have identified the issue of delayed email delivery to Microsoft inboxes. Due to a third-party provider dependency, messages may continue to be deferred before reaching recipient inboxes, though mail send is not impacted and queued messages will continue to retry. We will provide another update by 7:00AM PST or as soon as more information becomes available.

Inbound and outbound mail delivery through the Zendesk Microsoft Exchange Connector continues to be disrupted. Microsoft has also declared an incident and is working to restore service. We’re closely monitoring progress but don’t yet have a confirmed recovery time. We’ll share another update when more information is available.

We continue to work with our underlying vendor affecting Microsoft Integrations. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.