Greenwood

As part of our ongoing service monitoring, we identified an elevated rate of task and script failures within our platform. We are actively investigating and addressing the issue. As a result, some partners may have experienced higher-than-normal task and script failure rates.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 4 hours, or as soon as more information becomes available.

Zendesk will perform scheduled database maintenance between October 13 and Oct 20, 2026 as part of a critical version upgrade to the AWS Aurora software.