Investigating - Customers may be unable to preview documents using the Navigator product. Engineering teams are currently triaging this issue in order to restore this functionality. Nov 19, 2025 - 21:19 UTC
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Investigating - We are currently investigating this issue. Nov 19, 2025 - 21:26 CET
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Update - We are still experiencing SMS delivery delays to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Nov 19, 2025 - 12:52 PST
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We are aware of an issue affecting conversations and reviews from November 12th onward, which were not appearing in the Zendesk QA environment. Ticket Imports have been re-enabled, and we are closely monitoring the backlog processing to ensure full recovery. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
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Some conversations and reviews from Nov. 12, 2025 onwards are unavailable in Zendesk QA
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