An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. We will provide an update upon resolution. Target Fix Date: June 23, 2026 Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.
Last update on
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Last update on
Monitors
Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)
DocuSign
SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric and Long Codes to Etisalat United Arab Emirates
Twilio
Adobe Creative Cloud
StatusGator