Greenwood

Due to the on-going Microsoft issues, job starts needed to be throttled in some regions. We are also investigating possibly unrelated issues with starting jobs in some regions.

We have identified the cause of the backup performance degradation on x360Cloud as an ongoing Microsoft 365 service issue affecting multiple Microsoft services. Microsoft is actively working to restore normal service. What is impacted: - Backup processing and status reporting for Microsoft 365 and Google What is not impacted: - x360Cloud web application accessibility - Previously protected backup data

Microsoft continues to troubleshoot a service degradation occurring with Microsoft 365 services. This outage is causing delays for emails sent to Microsoft-hosted domains. We are monitoring their recovery efforts and are seeing signs of improvement with sending service delays. We will provide updates when significant changes in status occur from Microsoft. Status updates direct from Microsoft are available here: https://status.cloud.microsoft/

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We continue to work with our underlying vendor affecting Microsoft Integrations. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.