Greenwood

Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.

As a precaution, we have temporarily taken offline the x360Recover Manager (UI) and Backup for Files Portal (Legacy Portal) in response to a critical PHP vulnerability affecting widely used web software. Backups for all Axcient products are not impacted. We will follow up with more information soon.

Professional Learning and Perform Enterprise have now been patched, joining SchoolSpring, SchoolMessenger Communicate, Schoology, and PowerSource. Remediation remains underway for Behavior Support, Naviance and NeverSkip. PowerSchool continues to prioritize patching for these remaining affected products.

We are aware of an issue preventing some new Insights from being generated as expected. We have identified the root cause and are actively working on a hotfix to resolve the issue. We will deploy the fix as soon as possible and continue to provide updates on our progress.

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.